Dianne Gibert brings together some of the interesting findings from more than five years of records and makes recommendations on corrective measures.

Julie Mills and Rebecca Houghton discuss some key pointers to shift the conversation away from price so that ever-reducing fees don’t remain the only currency of trade. 

APSCo Australia and Certex International are pleased to announce that Laurence Webb (with a strong background in senior management and operations roles across banking, finance, telcos and retail sectors) including Telstra, Coles and NAB) has joined the Certex team to work with Members and their corporate clients to ensure the Talent Engagement Standard is understood as a key differentiator, along with APSCo Membership, in any client pitch.