The Advice Line is available to APSCo Members as a Member benefit. The service is a combination of telephone and email – ensuring business will have a rapid response to queries in the first instance. The standard agreed to by the providers of the service is immediate advice or email/call returned within 2 hours and up to 30 minutes telephone or written advice at no cost to Members. If additional advice is required, Members and the provider can agree/or not to a direct and separate engagement. There is no obligation. All conversations are confidential and APSCo Australia will only become involved if a Member requests such involvement.